Joire's Spa & Studio in Brooklyn, New York

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• Tyanna S

  Posted Jun, 04 2019

  Terrible Customer Service & Communication. The level of Professionalism was very low and this is just my experience through Email, Phone and/or Text. Appt was booked at least a week in advance. I was TEXTED that I needed to send a $75 Payment through PayPal (which i didn't have) to "hold" my appt. So I had to create 1. The text also stated that if I didn't respond within 4 hours & send pymnt, my appt would be cancelled and "given away". 2days before the appt I began receiving reminder notifications that my appt was now over an hour later than I scheduled it to be. I txtd, emailed and called the nxt day after getting no response. Speaking with the assistant back and forth, who was speaking to the hair stylist NIKKI, i was told that my appt waa "moved down" so that i would not be waiting. WHEN was i going to get a formal notification of this from the stylist or assistant?? So now this would make me late for work on the day of my appt. I was goin to try to keep the appt and work somethin out with my job. I hang up then get a txt saying i must cancel 24 hrs in advance for a refund. I lauged with the emojis. Suddenly, the stylist NIKKI is able to talk to ME. I get a call and she starts by saying "What's funny" ? First off SIS, Im not your friend, man or employee. I'm a CUSTOMER. DNT call me with Sass or Ghettoness. ALL of this is happening bc YOU changed my appt time w/o notice. I respond, im laughing nc im gettng a txt now AFTER your assistant just told me whatever you told her. What sense does it make to txt NOW?? Nobody txtd when it mattered. Long story short, i CANCELLED after that and told them how bad the experience was. Then got a response of "God Bless You Beloved" Just Decide IF you guys wanna be a luxurious, Professional spot OR a Nicely decorated spot with hood mentality employees who fail at professionalism.

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